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Participant Feedback

What Participants Have Said

These accounts come from adults who attended one or more Ironquill courses. The views are their own. Not all experiences are identical, and none are manufactured.

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340+

Course Participants

7 yrs

Running in Kuching

4.7

Average Satisfaction Rating

94%

Found Material Applicable

From Participants

What People Have Written

NL

Nora Lim Bee Kuan

Kuching, Sarawak · Payslip & EPF Course

"I have been working for over twenty years and genuinely had never understood what the PCB deduction on my payslip was actually calculating. The first session answered that, along with several other things I had been ignoring. By the end of week two I had looked at my EPF account properly for the first time. It was not alarming — it was just useful."

March 2025

RZ

Razif Zakaria

Miri, Sarawak · Borrowing Course

"The debt-mapping workbook was the most useful thing I had done with my finances in years. Looking at all of it on one page — the mortgage, the car loan, the credit card I had been making minimum payments on — was uncomfortable, but the facilitator made it very clear this was not about judgment. The effective interest rate calculations were new to me and genuinely changed how I think about the credit card."

February 2025

CJ

Chong Jui Fong

Kuching, Sarawak · Care Planning Course

"My mother had been in and out of hospital for two years before I attended this course. I thought I knew enough about care options. I did not. The session on documentation — specifically the lasting power of attorney — was something I had been putting off because it felt morbid. The course presented it as simply practical, which it is. The closing consultation helped me apply it to our specific situation."

April 2025

HT

Hamidah Taib

Kota Samarahan · Payslip & EPF Course

"I appreciated that the facilitator knew the material deeply enough to answer questions off-script. When I asked something specific about my employer's contributions — which were slightly unusual — there was an actual answer, not a referral to a generic explanation. I would have preferred a slightly slower pace in week three, but the annotated samples helped me catch up."

March 2025

DS

David Siew Kok Wei

Sibu, Sarawak · Borrowing Course

"I had been considering refinancing my mortgage for about a year without doing anything about it. The session specifically on refinancing decisions was what I needed. Not a recommendation for or against — just the actual calculation of what refinancing would cost and what it would save, depending on the rate offered. I left session three with enough to make the decision myself."

January 2025

LM

Lena Matasing

Kuching, Sarawak · Care Planning Course

"The section on realistic care costs was the one I had been most nervous about. I had assumed residential care in Kuching was beyond what we could manage. The actual figures were sobering but not as extreme as I had feared, and the course gave a very clear breakdown of what drives the cost difference between facilities. The planning workbook is something I have returned to three times since finishing."

April 2025

In More Detail

Three Participant Journeys

These accounts describe how specific participants arrived at a course and what shifted as a result. Identifying details have been adjusted with participants' consent.

The Situation

A 47-year-old government servant in Kuching who had never missed an EPF contribution but had no clear picture of her projected balance at retirement. She enrolled in the payslip and EPF course after a conversation with a colleague who had attended the previous cohort.

What the Course Addressed

Over three weeks, she worked through her own payslip and EPF statement using the annotated samples as a guide. By week two she had identified a discrepancy in her employer's contribution history — a short period where the incorrect tier had been applied.

What Changed

She raised the discrepancy with her HR department, which rectified the contributions for the affected period. The corrected contributions, with accumulated dividend, added meaningfully to her balance. She now reviews her EPF statement each January.

"I had assumed my EPF was just a number that grew on its own. Now I understand what each component means and I actually check it."

— N.L.B.K., Kuching

The Situation

A 52-year-old engineer in Miri carrying a mortgage with twelve years remaining, a hire-purchase on a family vehicle, and a credit card balance he had been servicing with minimum payments for three years. He enrolled in the borrowing course after his bank suggested a refinancing product he was uncertain about.

What the Course Addressed

The debt-mapping workbook brought all three obligations onto one page for the first time. The effective interest rate calculation revealed that the credit card's revolving balance was costing considerably more than he had estimated. The refinancing framework gave him a basis for evaluating the bank's offer.

What Changed

He declined the refinancing offer after working through the true cost of extending the loan term. He redirected the credit card minimum-payment amount to clear the balance over six months. The workbook is updated quarterly.

"The effective interest rate calculation was something I should have known how to do years ago. It is not complicated. No one had just shown me."

— R.Z., Miri

The Situation

A 55-year-old in Kuching whose father had recently moved in after a fall. The family had not discussed long-term care arrangements and was navigating them in real time. She enrolled in the care-planning course while her father was still in recovery.

What the Course Addressed

The modules on home care costs, the role of insurance, and the documentation required when a family member loses capacity gave her a framework for the conversations that needed to happen with her siblings. The planning workbook structured those conversations around concrete questions rather than general anxiety.

What Changed

The family agreed on a care arrangement and financing approach during the closing consultation, using the completed workbook as the basis. The lasting power of attorney documentation was completed within two months of the course ending.

"The course turned something we were circling around into a set of questions we could actually answer. That is worth a great deal when a situation is already stressful."

— C.J., Kuching

Contact

Reach Ironquill Directly

Telephone

+60 82-417 296

Office

31 Jalan Padungan, 93100 Kuching, Sarawak

Office Hours

Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm

Certifications

Recognition and Affiliations

Adult Education Provider Recognition

Sarawak Professional Development Awards, 2023

Financial Literacy Programme Listing

Malaysia Financial Education Network, 2022

Featured Resource

Kuching Community Learning Index, 2024

Member

Sarawak Education and Training Association

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